HXDetailing Limited — Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the services provided by HXDetailing Limited trading as HXDetailing ("we", "us", or "our") to you ("customer" or "you"). By booking or receiving services from us, you agree to these Terms.

2. Services

We provide mobile vehicle detailing services at a location agreed upon with the customer within Auckland, New Zealand. Service details, inclusions, and pricing are outlined on our website or as discussed during booking.

3. Booking and Payment

* Bookings can be made online, by phone, or via email.

* Full payment is required on the day of service unless otherwise agreed in writing.

* We accept cash and bank transfer.

* Failure to pay on the day of service may result in a 10% surcharge per day until the invoice is paid in full.

4. Cancellations and Rescheduling

* Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.

* Cancellations made within 24 hours of the appointment may incur a cancellation fee of up to 50% of the service cost.

* We reserve the right to reschedule or cancel appointments due to weather conditions, safety concerns, or unforeseen circumstances.

5. Customer Responsibilities

* You must ensure there is safe, legal, and adequate access to the service location, including sufficient space and permission to perform detailing.

* All personal belongings must be removed from the vehicle before the service begins. We are not responsible for lost or damaged items left in the vehicle.

6. Satisfaction Guarantee

We strive for high-quality service and customer satisfaction. If you are not satisfied, please notify us within 24 hours so we can address any concerns.

7. Liability

* While we take utmost care, we are not liable for pre-existing damage or defects in your vehicle.

* We are not responsible for any mechanical or electrical failures that may occur coincidentally during or after our services.

8. Damage and Insurance

* Our staff are trained and insured; however, in the rare case of damage caused directly by us, we will assess and address the issue accordingly.

* Proof of any claim must be provided within 48 hours after service completion.

9. Additional Fees

* Extra charges may apply for vehicles in excessively dirty condition, pet hair removal, or oversized vehicles.

* Travel fees may apply for locations outside of West & North Auckland, which will be discussed at the time of booking.

10. Changes to Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on our website and will take effect immediately upon publication.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising shall be resolved under New Zealand jurisdiction.

HXDetailing Limited trading as HXDetailing

Auckland, New Zealand