HXDetailing Limited – For Both Shop & Services Privacy Policy

HXDetailing Limited, trading as HXDetailing (“we”, “us”, or “our”), is committed to safeguarding your privacy and handling your personal information responsibly and transparently, in line with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information depending on your interaction with us:

• For Shop Purchases (from our online store):

  Name, email, phone number, delivery and billing address, payment details, and any additional information you choose to provide.

• For Detailing Services:

  Name, contact details, vehicle details (including make, model, year, or license plate), and photos of your vehicle to document pre-service condition.

2. How We Use Your Information

Your personal data is used strictly for purposes essential to serving you:

• Shop-related Uses:

  To process orders, deliver products, send order confirmations and delivery updates, respond to inquiries, and improve our products and services .

• Detailing-related Uses:

  To provide our mobile detailing services, document vehicle condition before service, schedule and coordinate appointments, communicate service details, and for post-service follow-ups .

3. How We Share Your Information

We protect your personal information and limit its disclosure:

• Trusted partners only:

  For shop orders: shared with couriers and payment processors as necessary.

  For detailing: minimal use and no sharing, unless legally required or with your consent.

• We do not sell your personal data.

• We may disclose information if required by law or in response to legal processes.

4. Storage & Security of Your Information

Your privacy is a priority:

• We implement reasonable security measures—encryption, secure storage—to protect your data from unauthorized access, misuse, loss, or modification.

• Photos and service records from detailing jobs are retained only for internal quality assurance and securely stored.

5. Access and Correction Rights

You have the right to manage your personal information:

• You can request access to, or correction of, any personal data we hold by contacting us at info@hxdetailing.co.nz or 021 085 72137

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

7. Contact Information

For any queries, concerns, or requests regarding this Privacy Policy, please reach out:

• Email: info@hxdetailing.co.nz

• Phone: 021 085 72137

• Address: Auckland, New Zealand

• Trading as: HXDetailing, under HXDetailing Limited